Privacy Policy

Our commitment

Hope Church values the trust you place in us when you share your contact information, prayer requests, giving, or family details. We collect only what we need to serve you well, and we never sell or rent your personal information to anyone.

What we collect

When you fill out a form on this site — a connect card, prayer request, event registration, or contact form — we may collect your name, email address, phone number, mailing address, and the details you choose to share with us.

For online giving, payment information is processed by our secure third-party provider (Subsplash). Hope Church does not store your full card or bank account numbers on our servers.

Like most websites, this site logs basic technical information — browser type, device, pages visited — to help us understand how the site is used and improve it over time.

How we use your information

• To respond to your message, prayer request, or visit plan
• To process your gift and provide a year-end giving statement
• To send church updates, ministry information, and event details you’ve asked for
• To improve our website, ministries, and Sunday experience

Children’s information

Information collected for Hope Kids check-in or student ministry registration is used only for the safety and care of your child while they’re with us. Access is limited to volunteers and staff serving that ministry.

Email and texts

You can unsubscribe from any email at any time using the link at the bottom of the message, or by replying STOP to a text. We’ll still reach out personally about things you’ve specifically asked us about — a prayer request, a visit, a baptism.

Cookies

This site uses small data files (cookies) to remember your preferences, such as light or dark mode and the last page you viewed. You can disable cookies in your browser settings; the site will still work, but a few preferences may not be remembered between visits.

Sharing with third parties

We share information only with the trusted tools that help us run the church — our church management system (Planning Center), giving processor (Subsplash), email platform, and similar services. Each is bound by their own privacy commitments.

Sermon video and YouTube

We publish our sermons to our own YouTube channel using a media system we run ourselves. That system uses YouTube API Services to upload our videos and to confirm which channel it is connected to. Our use of those features is also covered by the YouTube Terms of Service and the Google Privacy Policy.

Our system stores an authorization token for our own channel, the channel’s name, and the video ID of each sermon we upload. It does not read viewer data, watch history, comments, or analytics, and it has no access to any channel other than ours.

Our staff can disconnect the channel at any time inside our media system, or revoke access directly at Google’s permissions page. Revoking access deletes the stored token and stops any future uploads; sermons already on YouTube stay there until we remove them.

Your choices

You can ask us at any time to see, update, or delete the information we hold about you. Email info@hopejc.org and we’ll take care of it within a reasonable time.

Questions

If you have any questions about this policy or how your information is handled, please reach out:

Hope Church
5034 Bobby Hicks Hwy
Johnson City, TN 37615
(423) 207-3341
info@hopejc.org